Can I return or exchange an order?

At The Woolly Brand we would love to ensure you end up with the woolly item that suits your needs. Your woolly order may be returned or exchanged within 14 days of you receiving your order. To receive a refund or exchange, woolly items must be in new condition, not worn or made their way through the washing machine with packaging and labels intact. Exchanges may only occur if stock is available.

At The Woolly Brand we are keen to reduce packaging and waste so if you need to return your woolly items have a go a re-using the compostable packaging your items came in.

 

How do I return my woolly order?

Get in touch at hello@thewoollybrand.com.au  and we will troubleshoot your issue and send you a Return Authorisation Number (RA#). At The Woolly Brand we are keen to reduce packaging and waste so if you need to return your woolly items have a go a re-using the compostable packaging your items came in.  Please allow time for postage and handling as we are based in a rural area.

Once your return has been received by The Woolly Brand and is in appropriate condition as assessed by The Woolly Brand we will get in touch and process your return/exchange. If you are returning an item please allow 7-14 days from the time The Woolly Brand receives your woolly items for the refund to be back in your account.

 

Sale Items

Please note that there is no return on SALE items. Be mindful when shopping and ensure you pick the knit you love.